Having a Premium Subscription comes with many benefits:

No Ads on your site

The ability to remotely load your images on other sites (MySpace, Live Journal, ebay, etc)

Your own .com domain. (only available on some packages)

Email associated with your domain (you@yoursite.com, also only available on some packages)

Priority Customer Service support.

Live Chat support help.

More disk space.

More bandwidth.

Subdomains (only available on some packages)

Angelfire offers a variety of Premium Plans to our subscribers. Which plan you select, would depend on what features you are looking for.

NEON - $4.95 per month. ($10 one time set up fee)
ARGON - $8.95 per month. ($15 one time set up fee)
XENON - $11.95 per month.($15 one time set up fee)
KRYPTON - $14.95 per month.($15 one time set up fee)

More specifics on what each plan offers, in detail, can be found here: http://www.angelfire.lycos.com/subscribe/compare.tmpl

Currently, Angelfire accepts Visa, Mastercard, American Express, or Discover Credit Cards. 

We also accept PayPal!

The subscription services are currently available on a month to month payment plan.

You cannot pay annually for the Angelfire subscription services at this time.

When you sign up for a Premium Subscription, you may have received a free domain name with your purchase.

This domain name will automatically be set up to be used with your Angelfire account. (Standard DNS propagation times of 24-72 hours still apply.) You do not need to do anything to make your domain name work with your account.

All of your Domain Features can be accessed from the Domain Info page from your Angelfire My Account page within your membership. 

You can also manage your Domains by logging into http://domains.lycos.com/ with your Angelfire membership name and password.  If you are logging into this portion of your membership with a name such as planet/membername, please note that you may be requested to provide a new membername for the Domains portion of your membership since Domains does not support the planet/membername style of membership name.

Your hosting plan will run until you cancel it.

There is no length of time that you're required to keep your subscription plan for. Each plan that we offer is only month to month, and you can cancel at any time. (please see How to Cancel, for instructions on how to do so).

Please note: When you cancel your subscription, it takes place immediately. The account will not automatically close at the end of the time you've paid for, it will close immediately, upon completion of the cancelation process.

When you cancel your paying Angelfire membership, you will be issued a pro-rated credit on your Lycos ID.

To use your credit for a future purchase from any Lycos product, simply login using your existing Angelfire name. If you do not have a membership to that site yet, you will be prompted to register (using your existing membername). Just follow the onscreen steps to complete registration.

When you get to the point of entering payment for this new service/product, enter it as if you've never been a Lycos customer before. The last step, where it shows you the total charge to your credit card, will show you in RED the credit you had on your account, and subtract it from the product you are purchasing.

If you have any questions regarding our policy on closed accounts, please visit the Lycos Terms of Service (located at: http://info.lycos.com/legal/legal.asp), as it outlines our policies in greater detail.

During the sign-up process, you will be prompted to select 'Extras' options during the upgrade process.  You can choose to add additional bundles of disk space, bandwidth, email addresses, and subdomains. The prices are below:

Disk Space: $4.95 (per month) per 5 GB (maximum of 25 GB)

Bandwidth: $4.95 (per month) per 500 GB (maximum of 2500 GB)

E-mail Addresses: $4.95 (per month) per 5 POP3/IMAP addressse (maximum of 25)

Subdomains: $4.95 (per month) per 5 Subdomains (maximum of 25)

Each of the Angelfire plans come with a different amount of storage space.

Neon - 1 GB
Argon - 3 GB
Xenon - 5 GB
Krypton - 10 GB

Additional storage space is available for an additional fee of $4.95 per 5 GB of storage, and can be accessed by clicking the "Upgrade My Membership" link, on your "My Account" page, choosing your current plan and then upgrading the "Extras" options from within.

The most storage space you can purchase for your account is currently 35 GB.

This would be available if you subscribed to the Krypton membership, and added the 5 available 5 GB add-ons, which would bring your total to 35 GB.

If you require more than 35 GB of storage for your site, please contact us using the Ask a Question tool to contact Customer Service to work out an arrangement.

While Angelfire currently does not offer phone support for our members, Premium susbcribers can receive live help via our Live Chat service.

Please be sure that you're logged into your Premium Account.

When logged in, during the hours of 9am - 5pm EST you will see a "Live Chat Online" link on your "My Account" page within your Angelfire membership.

At the present time, Angelfire only offers a monthly subscription.

We hope to launch a yearly subscription in the near future.

If you're changing from one credit card to another credit card, updating your expiration date, or changing owners of your account for billing purposes, you'll need to first login to your Angelfire account.

To edit your credit card please click the link for the "My Account" page. 

Then select the link for "Change Membership & Billing Information" or "Change Membership Information" depending upon your account status.

Updating the current Credit Card Expiration Date:

• You can also click the link associated with your Credit Card to update your expiration date.

Add a new Billing Method:

• The "Switch Payments" link is on this next page.  Click that link, and enter your new payment details.

Enter the appropriate information where asked for. Once entered, follow the onscreen steps to complete the update of your billing information.

Be sure to go all the way through the process to complete the new payment.

If you have received the invalid credit card error, it means your credit card could not be processed by our system.  Please re-enter your card or try a new card in the Change Your Billing Information section of the My Account page.

Note: updating your billing information may cause your regular monthly billing date to change. If this occurs, you may see an increase in the monthly charge for your account. This is only caused by the change in date, of your billing. Your regular monthly price will return on your next billing statement.

If you were billed twice, it is possible that you accidentally created more than one Angelfire account.

Please contact Customer Service as soon as possible via the Ask A Question tool.  Provide us with the following membership information:

• Membername
• First and Last name
• Billing Address
• Email Address
• Last four digits of your Credit Card on your account.

We can then research this issue for you and assist you with resolving this membership billing problem.

Once your credit card company gets you the new credit card, you'll need to login to your Angelfire account.

To edit your credit card please click the link for the "My Account" page. 

Then select the link for "Change Membership & Billing Information" or "Change Membership Information" depending upon your account status.

To add the new Billing Method, click on the "Switch Payments" link is on this page.  Clicking that link will allow you to enter your new payment details.

Enter the appropriate information where asked for. Once entered, follow the onscreen steps to complete the update of your billing information.

Be sure to go all the way through the process to complete the new payment.

If you have received the invalid credit card error, it means your credit card could not be processed by our system.  Please re-enter your card or try a new card in the Change Your Billing Information section of the My Account page.

Note: updating your billing information may cause your regular monthly billing date to change. If this occurs, you may see an increase in the monthly charge for your account. This is only caused by the change in date, of your billing. Your regular monthly price will return on your next billing statement.

If you are subscribed to Angelfire Argon, Xenon, or Krypton your domain name is free of charge, for the length of your subscription.

This means that after 1 year, you do not need to pay to renew your domain name (as you do with some other companies.) Your domain name will be renewed for you, free of charge, for as long as you keep your Angelfire account.

Note: If you cancel your account with Angelfire, and wish to keep your domain name, you will be solely responsible for the price of that domain name. The domain name would need to be purchased from Lycos, for $12.95 for 1 year. At the end of that year, you would be responsible for paying all registration fees, on your own.

If you signed up within the last 72 hours, don't panic. It's normal for a domain name not to work for up to 72 hours.

This process is called DNS propagation. It's a fancy term that means when you register a domain name, the DNS servers have to be updated across the entire internet, to let everyone know where your domain name is registered, and where your website actually is.

As you can imagine, that can take a while to do. The safe zone for DNS propagation is 24-72 hours. (Not business hours, regular hours). If your domain name is still not working after 72 hours, please contact us by the 'Ask A Question tool' to let us know.

We'll investigate the issue, and get back to you as soon as we have a resolution.

Generally, links are coded using Angelfire information, which will make it not work on a domain name setting.

Here's an example:
when you first built your site, if you coded your links as <a href="my/membername/page.html">, this will cause your page to load as http://www.angelfire.com/my/membername/page.html.

(The way HTML and the web work together, is what I call "pre-pending" the domain name to any link. What this means is that if you link a page just as "page.html", the "pre-pending" will add whatever domain name that link is on, to the front of the link.)

So, coding the link as <a href="my/membername/page.html">, when accessed from http://www.mydomain.com, will try to load your page at http://www.mydomain.com/my/membername/page.html, which obviously doesn't exist on your domain (but did on Angelfire.com).

So, how do we fix this? Easily. (And it's less typing too!)
What you want to do, is write your links in a "soft" format. That means that you don't include any of your URL information in the link, just the page/file name.

So, an example would be, instead of putting <a href="my/membername/page.html">, you'd simply want to put <page.html>

Will that also work for your Angelfire URL? Yes. Why does it work for both? Simple, because of the pre-pending I mentioned earlier. The HTML code will automatically insert whatever domain name you're on, before the link's HREF.

Why is this good? Well, aside from making all of your pages work, it's also good in the instance that you move your website from host to host. You won't need to recode any of your links, they'll just all magically work for you.

Members who subscribe to a Angelfire Argon, Angelfire Xenon or Angelfire Krypton Package have the ability to create POP/IMAP E-mail accounts using their Domain names. (ie info@yourdomain.com)
To setup or modify your POP/IMAP E-mail:

1) Navigate to: http://www.angelfire.com
2) Login via the LOG IN button at the top of the page.
-The Web Shell page should appear when you are logged in.
3) Click the My Account Tab.
-The Membership Information page should appear.
4) Click the Domain E-Mail tab across the top menu.
-The E-Mail Management page should appear displaying your E-Mail settings.
5) Setup or Modify your current POP/IMAP E-Mail to desired configuration.
6) If you have not set up any POP/IMAP E-Mail in your account, please click on the button that says "Add POP/IMAP E-Mail Account" at the bottom. Scroll down and click Save.
7) If you are modifying your existing POP/IMAP E-Mail account, simply click on the "Edit" link underneath the POP/IMAP E-Mail accounts you wish to modify.
8) For server and E-Mail client configuration, please click on the "Get Details" link underneath the POP/IMAP E-Mail accounts you wish to modify.

For users who are creating an IMAP E-Mail account, please click on the link that says "Learn More about setting up IMAP e-mail" and following the step-by-step screen shots.

For users who are creating a POP E-Mail account, please perform the following two-step process:

Step 1:
On the Edit POP E-mail Account page, you'll enter the e-mail address and password of your choice for each POP e-mail account. For example, you could direct mail to a friend or family member associated with you domain (bob@mysite.com), or a specific function associated with your domain (info@mysite.com). You can use one password for all of your POP e-mail accounts or choose a unique password for each account.

Step 2:
To receive and reply to your POP e-mail, you'll need to select an e-mail client. We support Microsoft Outlook, Microsoft Outlook Express, Eudora, and Netscape Messenger. When you set up the client of your choice, you will be asked for information that is specific to your POP e-mail account. That information includes:

1) E-mail Address: Enter the full e-mail address that you created for account.
2) Mail Server User Name: Enter the full e-mail address that you created for the account.
3) Mail Server Type: POP3
4) Incoming Mail Server: pop.domains.lycos.com (port 110)
5) Outgoing Mail (SMTP) Server: smtp.domains.lycos.com (port 587)

This information can also be found on your POP E-mail Detail page.

*Please note that the Username of your Email account should be the whole email address, for example, info@yourdomain.com. Not your Angelfire membername, not your Lycos Domains membername, just like the example above in 2), info@yourdomain.com.

Any changes made to your domain settings can take up to 4 hours until visible.

These waiting periods are standard.

As each POP3 client (Outlook, Eudora, Thunderbird, Outlook Express) varies in how to connect to the server, we suggest reading over that product's "Help" information, as it will have better detailed information, on how to add your account to their program.

Each program will, however, ask you for certain information to connect. That information is generally:

1. E-mail Address: Enter the full e-mail address that you created for account. (ie me@mysite.com, not simply me)
2. Mail Server User Name: Enter the full e-mail address that you created for the account. 
3. Mail Server Type: POP3 
4. Incoming Mail Server (POP): pop.domains.lycos.com
5. Outgoing Mail (SMTP) Server: smtp.domains.lycos.com - port #587.
   
   

What you're seeing is a method called "Spoofing", which is a common occurrence with spammers.

What happens is the person sending mail, to protect their own identity, modifys the outgoing e-mail (generally spam) to appear to have come from a website that it didn't.

For example, if I'm using my e-mail address to send mail about mortgage rates, and I don't want to get in trouble with my e-mail provider, I could modify the e-mail (the message headers) to make it appear as though it came from somewhere else. Spoofing the other address.

Does that address have to exist? No. Not neccessarily. You may see bouncebacks to e-mail addresses on your site that don't even exist (ie bobsmith@mysite.com).

The reason you get the bounceback messages, is two-fold. One, generally your account gets set up with a catchall. That means if someone sends e-mail to any random address at your website (ie; fdakljoiulkjdfa@mysite.com) it will get caught in the catchall address. And two, the spam sent was rejected by the e-mail address it was sent to, causing the bounceback to your e-mail account.

Unfortunately, there's no technical way to stop that from happening. It's generally nothing to worry about, and any reputable company will not hold it against you, as they know better

Unfortunately, no. At this time, Angelfire does not provide any troubleshooting for any code.

If you are using a third party script, we suggest contacting the author of that script for assistance.

If you have an Angelfire Paid account (Neon, Argon, Xenon, Krypton) and you would like to keep your Web site up but downgrade back to the Free service, you may do so at any time.

1. Please log into Angelfire and click on the "My Account" link in the menu bar on the left of your screen.
2. Click on the link that says "Cancel your Membership" under the Membership Information area. 
3. Click on the YES, I want to CANCEL button. 
4. Verify your membership information by clicking "I Agree" at the bottom of the page. Once that has been processed, your auto renew will be turned off and your Web site will revert to the Free service.
5. Return to the "Home" page to confirm that the account has been downgraded successfully.

*For Paid Package members:   You are entitled to have a "free domain name" as long as you own a Angelfire Packages (Argon, Xenon, Krypton). However, if you choose to cancel or downgrade your Angelfire Packages to the Angelfire Neon plan or the Angelfire Free plan, you will lose your domain. This "already-registered domain name" stays inactive for the duration of the term you purchased: one or two years. It will be available again after it expires.

When you cancel your paying Angelfire membership, you will be issued a pro-rated credit on your Lycos ID.

To use your credit for a future purchase from any Lycos product, simply login using your existing Angelfire name. If you do not have a membership to that site yet, you will be prompted to register (using your existing membername). Just follow the onscreen steps to complete registration.

When you get to the point of entering payment for this new service/product, enter it as if you've never been a Lycos customer before. The last step, where it shows you the total charge to your credit card, will show you in RED the credit you had on your account, and subtract it from the product you are purchasing.

If you have any questions regarding our policy on closed accounts, please visit the Lycos Terms of Service (located at: http://info.lycos.com/legal/legal.asp), as it outlines our policies in greater detail.

To unlock your domain name, you need to have your Angelfire login name, and password.  In order to transfer your Domain Name, you have to 'unbundle' this from your Subscription.  That means that you have to cancel your Subscription and purchase your Domain Name as a Stand - Alone product.

Once you have completed the Downgrade and purchased the Domain Name as a Stand-Alone, you'll want to follow these steps:
1) Login to your Angelfire account
2) Click on "My Account"
3) Click the "Domain Info" link
4) Click "Unlock" under your Domain Settings.

Please note, once you unlock your domain name, and your domain name is transferred to another registrar (whether it is intentional, or accidental) it cannot be undone. Your domain name will have to stay registered with that company, Angelfire cannot transfer your domain name back, should you change your mind.