Tripod offers a variety of Premium Services, each varying in price and price.

A detailed listing our current offers can be found here: http://www.tripod.lycos.com/compare/compare.html

Tripod accepts all major forms of credit cards. Mastercard, Visa, American Express, and Discover.

We also accept Paypal (Which will be an option upon signing up).

Unfortunately, right now, Tripod is only offered as a monthly service.

While we do have plans on offering an annual service in the future, that service is not yet available.

Your hosting plan will run until you cancel it.

There is no length of time that you're required to keep your subscription plan for. Each plan that we offer is only month to month, and you can cancel at any time.

Please note: When you cancel your subscription, it takes place immediately. The account will not automatically close at the end of the time you've paid for, it will close immediately, upon completion of the cancelation process.

When you cancel your paying Tripod membership, you will be issued a pro-rated credit on your Lycos ID.

To use your credit for a future purchase from any Lycos product, simply login using your existing Tripod membername. If you do not have a membership to that site yet, you will be prompted to register (using your existing membername). Just follow the onscreen steps to complete registration.

When you get to the point of entering payment for this new service/product, enter it as if you've never been a Lycos customer before. The last step, where it shows you the total charge to your credit card, will show you in RED the credit you had on your account, and subtract it from the product you are purchasing.

If you have any questions regarding our policy on closed accounts, please visit the Lycos Terms of Service (located at: http://info.lycos.com/legal/legal.asp), as it outlines our policies in greater detail.

Tripod does not offer phone support for its service.

The only method of support for Tripod is online, either via LiveChat, or via e-mail. To contact Customer Service/ Tech Support, very simply click "Ask A Question" above.

No phone support will be offered for Tripod. If you reach our offices via telephone, you will be instructed to go online and submit your inquiry via e-mail.

We realize this isn't optimal, however, it is the only way we can ensure the same level of quality for each member who requires help.

If you have a question about your bill, please use our LiveChat, to speak directly with us.

When we're available, you'll see the LiveChat option on your "My Account" page.

If we are unavailable, we ask that you send us an e-mail using the 'Ask a Question' link listed above.

We will get back to you as soon as we can to address your issue.

Yes, live help is available through a chat window.

When available, you will see the live help link appear on your "My Account" page.

If live help is not currently available, please contact us for assistance by clicking the 'Ask a Question' link listed above.

Someone will get back to you as soon as possible, to address your issue.

Yes. When you subscribe to Tripod Pro, Tripod Webmaster, or Tripod Deluxe, your domain name is free of charge.

While other hosting companies give you the domain name free, for one year, Tripod gives you the domain name free, for the life of your account.

That means, that each year, we'll pay to renew your domain name for you. As long as your Tripod monthly bill is paid, and up to date, we continue to do this for you, virtually forever.

Note: If you cancel your Tripod account, but want to keep your domain name, you will be responsible for purchasing that domain name from Lycos Domains (http://domains.lycos.com), for $19.95. As soon as your Tripod account is canceled, you will lose the rights to use the free domain name, until you purchase it.

Standard DNS propagation applies with all domain names through Tripod.

This means your domain name may not become available on the internet for 24-72 hours, after you signup.

These waiting periods are standard, and unfortunately, there's nothing we can do to speed them up.

The domain name will automatically be set up to be used with your Tripod account. (Standard DNS propagation times of 24-72 hours still apply.) You do not need to do anything to make your domain name work with your account.

All of your Domain Features can be accessed from the Domain Info page, when logged into your Tripod account.

Members who subscribe to a Tripod Pro, Tripod Webmaster, or Tripod Deluxe Package have the ability to create POP/IMAP E-mail accounts using their Domain names. (ie info@yourdomain.com)

To setup or modify your POP/IMAP E-mail:

1) Navigate to: http://www.tripod.com
2) Login via the LOG IN button at the top of the page.
--The Build & Edit page should appear when you are logged in.
3) Click the My Account Tab.
-The Membership Information page should appear.
4) Click the Domain E-Mail link from the left hand menu.
-The E-Mail Management page should appear displaying your E-Mail settings.
5) Setup or Modify your current POP/IMAP E-Mail to desired configuration.
6) If you have not set up any POP/IMAP E-Mail in your account, please click on the button that says "Add POP/IMAP E-Mail Account" at the bottom. Scroll down and click Save.
7) If you are modifying your existing POP/IMAP E-Mail account, simply click on the "Edit" link underneath the POP/IMAP E-Mail accounts you wish to modify.
8) For server and E-Mail client configuration, please click on the "Get Details" link underneath the POP/IMAP E-Mail accounts you wish to modify.

For users who are creating an IMAP E-Mail account, please click on the link that says "Learn More about setting up IMAP e-mail" and following the step-by-step screen shots.

For users who are creating a POP E-Mail account, please perform the following two-step process:

Step 1:
On the Edit POP E-mail Account page, you'll enter the e-mail address and password of your choice for each POP e-mail account. For example, you could direct mail to a friend or family member associated with you domain (bob@mysite.com), or a specific function associated with your domain (info@mysite.com). You can use one password for all of your POP e-mail accounts or choose a unique password for each account.

Step 2:
To receive and reply to your POP e-mail, you'll need to select an e-mail client. We support Microsoft Outlook, Microsoft Outlook Express, Eudora, and Netscape Messenger. When you set up the client of your choice, you will be asked for information that is specific to your POP e-mail account. That information includes:

1) E-mail Address: Enter the full e-mail address that you created for account.
2) Mail Server User Name: Enter the full e-mail address that you created for the account.
3) Mail Server Type: POP3
4) Incoming Mail Server: pop.domains.lycos.com (port 110)
5) Outgoing Mail (SMTP) Server: smtp.domains.lycos.com (port 587)

This information can also be found on your POP E-mail Detail page.

*Please note that the Username of your Email account should be the whole email address, for example, info@yourdomain.com. Not your Tripod membername, not your Lycos Domains membername, just like the example above in 2), info@yourdomain.com.

Any changes made to your domain settings can take up to 4 hours until visible.

These waiting periods are standard.

The different levels of subscriptions come with different numbers of email addresses.

PRO - 5 POP3/IMAP accounts
WEBMASTER - 10 POP3/IMAP accounts
DELUXE - 15 POP3/IMAP accounts

If you require more than the available number on your subscription, you can add more, by clicking on the "Extras" section, from your "Upgrade My Membership" page.

If you select the "Extras" option from the "Upgrade My Account" page, you can add additional bundles of disk space, bandwidth, email addresses, and subdomains. The prices are below:

Disk Space: $4.95 (per month) per 50 MB (maximum of 250MB)
Bandwidth: $4.95 (per month) per 500MB (maximum of 2GB)
E-mail Addresses: $4.95 (per month) per 5 POP3/IMAP addressse (maximum of 25)
Subdomains: $4.95 (per month) per 5 Subdomains (maximum of 25)

Each of our Tripod Premium plans comes with a different amount of storage space.

Please see our current comparison plans page, to see how much space your plan comes with: http://www.tripod.lycos.com/compare/compare.html

The way Tripod is currently set up, the most disk space you can purchase at any given time, is 400MB.

To do this, you would need to subscribe to the DELUXE plan, with 5 additional add-ons of 50MB of storage. This will put you at 400MB.

If you require more than 400MB, please us know, so we can make arrangements to accomodate your needs.

Once your credit card company gets you the new credit card, you'll need to login to your Tripod account.

Once logged in, click on the My Account link.

On the My Account page, click the link for "Change Your Billing Information".

You'll be asked to verify your password, and then redirected to our secure server, to enter your new details.

Once on your Account Management page, you'll see on the right hand side, the subscription you have, as well as the credit card number you're currently paying with. Select the option for "New Card".

Enter the appropriate information where asked for. Once entered, follow the onscreen steps to complete the update of your billing information.

Note: updating your billing information may cause your regular monthly billing date to change. If this occurs, you may see an increase in the monthly charge for your account. This is only caused by the change in date, of your billing. Your regular monthly price will return on your next billing statement.

Once your credit card company gets you the new credit card, you'll need to login to your Tripod account.

Once logged in, click on the My Account link.

On the My Account page, click the link for "Change Your Billing Information".

You'll be asked to verify your password, and then redirected to our secure server, to enter your new details.

Once on your Account Management page, you'll see on the right hand side, the subscription you have, as well as the credit card number you're currently paying with. Select the option for "New Card".

Enter the appropriate information where asked for. Once entered, follow the onscreen steps to complete the update of your billing information.

Note: updating your billing information may cause your regular monthly billing date to change. If this occurs, you may see an increase in the monthly charge for your account. This is only caused by the change in date, of your billing. Your regular monthly price will return on your next billing statement.

If you were billed twice, it is possible that you accidentally created more than one Tripod account.

What we will need you to do, is fax us a copy of your credit card statement, along with your name, email address, phone number, and membername to 781-370-2990. (Please put: Attn: Billing Dept on your cover letter)

Once we receive the fax, we will investigate the billing issue, and get back to you via email. If we find that the billing was in error, we will credit back the charge, to the credit card on file.

What you're seeing is a method called "Spoofing", which is a common occurrence with spammers.

What happens is the person sending mail, to protect their own identity, modifys the outgoing e-mail (generally spam) to appear to have come from a website that it didn't.

For example, if I'm using my e-mail address to send mail about mortgage rates, and I don't want to get in trouble with my e-mail provider, I could modify the e-mail (the message headers) to make it appear as though it came from somewhere else. Spoofing the other address.

Does that address have to exist? No. Not neccessarily. You may see bouncebacks to e-mail addresses on your site that don't even exist (ie bobsmith@mysite.com).

The reason you get the bounceback messages, is two-fold. One, generally your account gets set up with a catchall. That means if someone sends e-mail to any random address at your website (ie; fdakljoiulkjdfa@mysite.com) it will get caught in the catchall address. And two, the spam sent was rejected by the e-mail address it was sent to, causing the bounceback to your e-mail account.

Unfortunately, there's no technical way to stop that from happening. It's generally nothing to worry about, and any reputable company will not hold it against you, as they know better

Free Members:
1. Please log into Tripod and go to the "My Account" page.
2. Click on "Delete Your Website". You will be prompted to type in your password again.
3. If you are sure you want to delete your web site, click on the "Delete Everything" button.

*Please note: Your files cannot be restored once they are deleted. If there are files that you want to keep, be sure to back them up before deleting your site.


Premium Subscribers:

If you have a Tripod Paid account (Tripod Plus, Tripod Pro, Tripod Webmaster, Tripod Deluxe) and you would like to keep your Web site up but downgrade back to the Free service, you may do so at any time.

1. Please log into Tripod and then go to the "My Account" page
2. Click "Cancel your Membership" and then
3. Click on "YES, I want to CANCEL"
4. Complete the Cancellation Survey. You will then be prompted to enter your password again.
5. Verify your membership information and click "I Agree". Once that has been processed, your auto renew will be turned off and your Web site will revert to the Free service.
6. Return to the "My Account" page to confirm that the account has been downgraded successfully.

*Please note: You are entitled to have a "free domain name" as long as you own a Tripod Packages (Pro, Webmaster, Deluxe). However, if you choose to cancel or downgrade your Tripod Packages to the Tripod Plus plan or the Tripod Free plan, you will lose your domain.

When you cancel your paying Tripod membership, you will be issued a pro-rated credit on your Lycos ID.

To use your credit for a future purchase from any Lycos product, simply login using your existing Tripod name. If you do not have a membership to that site yet, you will be prompted to register (using your existing membername). Just follow the onscreen steps to complete registration.

When you get to the point of entering payment for this new service/product, enter it as if you've never been a Lycos customer before. The last step, where it shows you the total charge to your credit card, will show you in RED the credit you had on your account, and subtract it from the product you are purchasing.

If you have any questions regarding our policy on closed accounts, please visit the Lycos Terms of Service (located at: http://info.lycos.com/legal/legal.asp), as it outlines our policies in greater detail.

To unlock your domain name, you need to have your Tripod login name, and password.

If you have that information, you'll want to follow these steps:
1) Login to your Tripod account
2) Click on "My Account"
3) Click the "Domain Info" link
4) Click "Unlock" under your Domain Settings.

Please note, once you unlock your domain name, and your domain name is transferred to another registrar (whether it is intentional, or accidental) it cannot be undone. Your domain name will have to stay registered with that company, Tripod cannot transfer your domain name back, should you change your mind.